Can we have multiple administrators?
Can we have multiple administrators?
Yes. Schools can appoint unlimited administrators. Any staff member you add as an administrator can access Manage School.
Can educators be administrators?
Can educators be administrators?
Yes. Educators can be granted administrator access in Manage School. This is common for heads of department who manage access for their subject areas.
Can students already have accounts?
Can students already have accounts?
Yes. Many students and educators already have free Exam Insights accounts before your school purchases a licence. Manage School recognises existing accounts automatically.
What happens if someone already has an account?
What happens if someone already has an account?
If you add an email address that already has an Exam Insights account, Manage School links that account to your school. The user keeps their existing account and simply signs in as usual. No duplicate account is created.
Do users receive an email when granted a licence?
Do users receive an email when granted a licence?
No. Granting a licence does not send an email notification. Your school decides when and how to inform students and educators that they have access.
Can we remove licences?
Can we remove licences?
Yes. You can remove a licence from any user at any time. The licence returns to your available pool and the user loses access to upgraded features.
Can we reuse licences?
Can we reuse licences?
Yes. When you remove a licence from a user, it becomes available to assign to another user. Licences can be reassigned throughout the academic year.
Can we bulk upload users?
Can we bulk upload users?
Yes. You can upload a spreadsheet directly in Manage School, or send your spreadsheet to schools@exam-insights.com and we will import users for you. See Adding Students & Educators.
Can Exam Insights complete onboarding for us?
Can Exam Insights complete onboarding for us?
Yes. Send us a spreadsheet of email addresses and we will import all users into Manage School on your behalf. This is the fastest option for large cohorts.
Can users change their subjects later?
Can users change their subjects later?
Yes. Students and educators can update their subjects at any time in Account Settings. No administrator action is required.
Do I need to assign students to classes?
Do I need to assign students to classes?
No. Students and educators choose their own subjects. Administrators do not need to create classes, assign classes, or allocate subjects.
Can I grant licences later?
Can I grant licences later?
Yes. You can add users to Manage School at any time and grant licences when you are ready. This is useful for staggered rollouts or waiting for parental consent.
How do educators receive their free licence?
How do educators receive their free licence?
Educators are included at no extra cost with student licences (within reason). Add educators to Manage School and grant them a licence the same way you would for a student. See Managing Licences for details.