Our plans are one-time annual payments and do not auto-renew.
What Happens When My Plan Ends?
- For Individual Plans: When your account expires after 12 months, it will be switched to the free plan (where available).
- For School Licences: When the licence expires at the end of the current calendar year, the accounts will also switch to the free plan (where available).
- Once this happens, you can purchase a new plan/licence.
Upgrading Your Plan
- You can upgrade anytime through the Pricing page or your Account Settings.
- The difference in price between your current plan and the new plan will apply.
- Your upgraded plan will immediately unlock new features.
Downgrading Your Plan
- Downgrades are not available once a plan has been purchased.
- If you wish to purchase a different plan next year, you can choose a new plan once your existing plan expires.
Can I Cancel My Plan?
- For Individual Plans: There is no cancellation required-your plan will automatically expire after 12 months.
- For School Licences: Schools can contact support@exam-insights.com for assistance if required.