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Our plans are one-time annual payments and do not auto-renew.
Once purchased, an individual plan remains active for 12 months. A school licence remains active for the current academic year.

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What Happens When My Plan Ends?

  • For Individual Plans: When your account expires after 12 months, it will be switched to the free plan (where available).
  • For School Licences: When the licence expires at the end of the academic year, the accounts will also switch to the free plan.
  • Once this happens, you can purchase a new plan/licence.

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Upgrading Your Plan

  • You can upgrade anytime through the Pricing page or your Account Settings.
  • The difference in price between your current plan and the new plan will apply.
  • Your upgraded plan will immediately unlock new features.

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Downgrading Your Plan

  • Downgrades are not available once a plan has been purchased.
  • If you wish to purchase a different plan next year, you can choose a new plan once your existing plan expires.

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Can I Cancel My Plan?

  • For Individual Plans: There is no cancellation required-your plan will automatically expire after 12 months.
  • For School Licences: Schools can contact support@exam-insights.com for assistance if required.