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If Exam Insights is slow, not loading, or displaying an error page, start with the troubleshooting steps below. If you see a specific error message, scroll down for an explanation and solution.

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Troubleshooting Steps

1

Check for Server Outages

  • Visit our Status Page to check for ongoing issues.
  • If there’s an outage, we are likely working on a fix.
2

Check Your Internet Connection

A slow or unstable internet connection can affect performance.
  • Try switching to a different Wi-Fi network or using a wired connection.
  • Run a speed test to check your internet speed.
3

Refresh the Page & Restart Your Browser

  • Close and reopen your browser.
  • Try a hard refresh: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
  • Restart your device if the issue persists.
4

Clear Cache & Cookies

Old cached data can slow down performance.
  • In Google Chrome:
    • Go to Settings > Privacy & Security > Clear Browsing Data.
    • Select Cached images and files, then Clear data.
    • Restart your browser and try again.
  • In Safari:
    • Go to Settings > Safari. 
    • Tap Clear History and Website Data. 
    • Confirm by tapping Clear History and Data. 
  • In Microsoft Edge:
    • Click on the three dots in the top-right corner and select Settings. 
    • Navigate to Privacy, search, and services. 
    • Under Clear browsing data, click Choose what to clear. 
    • Select Cached images and files and click Clear now.
5

Update Your Browser

Outdated browsers can cause performance issues.
  • Ensure you’re using the latest version of Chrome, Edge, Firefox, or Safari.
  • If possible, try accessing Exam Insights from a different browser.
6

Disable Browser Extensions

Some extensions may interfere with Exam Insights.
  • Temporarily disable ad blockers or security extensions.
  • Try using Incognito/Private Mode to see if the issue persists.

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Error Messages

If you’ve encountered an error message while using Exam Insights, don’t worry! Below are explanations of what these errors mean and what you can do to resolve them.

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Page Not Found (404)

The page you’re looking for doesn’t exist, has been moved, or the URL may be incorrect. This can happen if a link is outdated or mistyped.
How to fix:
  • Check the URL for typos.
  • Return to the homepage and try navigating from there.

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Internal Server Error (500)

Something unexpected went wrong on our end. This may be due to a temporary server issue or an unexpected error in our system. In an instance where you have been shown this error, our development team is notified and would be actively working on a fix.
How to fix:
  • Wait a moment and try refreshing the page.
  • If the issue continues, report it to us.

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Bad Request (400)

The request sent to the server was invalid. This typically happens due to missing or incorrectly formatted input, such as form submissions or URL parameters.
How to fix:
  • Double-check any forms or inputs you’re submitting.
  • Try refreshing the page or restarting your browser.

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Access Denied (403)

You don’t have permission to access this page. This could be due to restricted content, insufficient account permissions, or an expired session.
How to fix:
  • Ensure you are logged into the correct account.
  • If you believe this is an error, contact us.

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Too Many Requests (429)

You’ve made too many requests in a short period, triggering a temporary block to prevent system overload. This often happens when refreshing a page multiple times rapidly.
How to fix:
  • Wait a few minutes before trying again.
  • Reduce the number of rapid requests to avoid rate limits.

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Session Conflict

Your session has expired, or another device has logged into your account while your session was still active. If this wasn’t you, your account may be compromised.
How to fix:
  • Sign in again.
  • If you didn’t sign in from another device, reset your password as a precaution.

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Scheduled Maintenance

Our platform is temporarily unavailable while we perform scheduled maintenance.
What this means:
  • You may be unable to access some features or pages during this time.
  • No action is required - service will automatically resume once maintenance is complete.
We apologise for the inconvenience and appreciate your patience.

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Contact Us

If you’ve tried these steps and are still facing performance problems, contact our team. Please include:
  • A brief description of the issue.
  • Your browser and device type.
  • Screenshots or error messages (if available).