At Exam Insights, we are committed to a transparent and fair refund process. If you believe you meet the eligibility criteria for a refund, please refer to our Refund Policy for full details on when refunds are available.

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When are Refunds Available?

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Eligibility for Refunds:

  • Major Service Disruptions – If a significant issue prevents access or functionality for more than 28 days after being reported.
  • Incorrect Purchase – If you accidentally purchased the wrong plan and notify us within a reasonable timeframe before use.
  • Exceptional Circumstances – In rare cases, such as duplicate purchases, refunds may be considered at our discretion.

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Refunds Are Not Available For:

  • Change of Mind – We do not offer refunds if you decide the platform is not for you.
  • Terms of Use Violations – If an account is terminated due to a policy violation, no refunds will be issued.
  • Partially Used Plans – Refunds are not provided for plans that have been used or partially accessed.

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How to Request a Refund

If your situation meets the criteria for a refund, follow these steps:
If approved, your refund will be processed via the original payment method.
1

Send an Email from Your Registered Email Address

All refund requests must be sent from the email associated with your Exam Insights account.
2

Include Your Receipt Number

Please reference your receipt number from your purchase confirmation email.
3

Provide Details

Briefly explain your reason for requesting a refund, including any relevant screenshots or error messages if applicable.
4

Send Request

Send Your Request to refunds@exam-insights.com.
5

Review Process

Our team will assess your request and respond within a reasonable timeframe.