When are Refunds Available?
Eligibility for Refunds
- Major Service Disruptions - If a significant issue prevents access or functionality for more than 28 days after being reported.
- Incorrect Purchase - If you accidentally purchased the wrong plan and notify us within a reasonable timeframe before use.
- Exceptional Circumstances - In rare cases, such as duplicate purchases, refunds may be considered at our discretion.
Refunds Are Not Available For
- Change of Mind - We do not offer refunds if you decide the platform is not for you.
- Terms of Use Violations - If an account is terminated due to a policy violation, no refunds will be issued.
- Partially Used Plans - Refunds are not provided for plans that have been used or partially accessed.
How to Request a Refund
If your situation meets the criteria for a refund, follow these steps:If approved, your refund will be processed via the original payment method.
1
Send an Email from Your Registered Email Address
All refund requests must be sent from the email associated with your Exam Insights account.
2
Include Your Receipt Number
Please reference your receipt number from your purchase confirmation email.
3
Provide Details
Briefly explain your reason for requesting a refund, including any relevant screenshots or error messages if applicable.
4
Send Request
Send Your Request to refunds@exam-insights.com.
5
Review Process
Our team will assess your request and respond within a reasonable timeframe.