If Exam Insights is running slowly, taking too long to load, or not responding as expected, try the steps below to resolve common performance issues.

1

Check for Server Outages

  • Visit our Status Page to check for ongoing issues.

  • If there’s an outage, we are likely working on a fix.

2

Check Your Internet Connection

A slow or unstable internet connection can affect performance.

  • Try switching to a different Wi-Fi network or using a wired connection.

  • Run a speed test to check your internet speed.

3

Refresh the Page & Restart Your Browser

  • Close and reopen your browser.

  • Try a hard refresh: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).

  • Restart your device if the issue persists.

4

Clear Cache & Cookies

Old cached data can slow down performance.

  • In Google Chrome:

    • Go to Settings > Privacy & Security > Clear Browsing Data.

    • Select Cached images and files, then Clear data.

    • Restart your browser and try again.

  • In Safari:

    • Go to Settings > Safari. 

    • Tap Clear History and Website Data. 

    • Confirm by tapping Clear History and Data. 

  • In Microsoft Edge:

    • Click on the three dots in the top-right corner and select Settings. 

    • Navigate to Privacy, search, and services. 

    • Under Clear browsing data, click Choose what to clear. 

    • Select Cached images and files and click Clear now.

5

Update Your Browser

Outdated browsers can cause performance issues.

  • Ensure you’re using the latest version of Chrome, Edge, Firefox, or Safari.

  • If possible, try accessing Exam Insights from a different browser.

6

Disable Browser Extensions

Some extensions may interfere with Exam Insights.

  • Temporarily disable ad blockers or security extensions.

  • Try using Incognito/Private Mode to see if the issue persists.

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Still Experiencing Issues?

If you’ve tried these steps and are still facing performance problems, contact our support team. Please select the Encountered a Problem option and include:

  • A brief description of the issue.

  • Your browser and device type.

  • Screenshots or error messages (if available).