If Exam Insights is running slowly, taking too long to load, or not responding as expected, try the steps below to resolve common performance issues.
1

Check for Server Outages

  • Visit our Status Page to check for ongoing issues.
  • If there’s an outage, we are likely working on a fix.
2

Check Your Internet Connection

A slow or unstable internet connection can affect performance.
  • Try switching to a different Wi-Fi network or using a wired connection.
  • Run a speed test to check your internet speed.
3

Refresh the Page & Restart Your Browser

  • Close and reopen your browser.
  • Try a hard refresh: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
  • Restart your device if the issue persists.
4

Clear Cache & Cookies

Old cached data can slow down performance.
  • In Google Chrome:
    • Go to Settings > Privacy & Security > Clear Browsing Data.
    • Select Cached images and files, then Clear data.
    • Restart your browser and try again.
  • In Safari:
    • Go to Settings > Safari. 
    • Tap Clear History and Website Data. 
    • Confirm by tapping Clear History and Data. 
  • In Microsoft Edge:
    • Click on the three dots in the top-right corner and select Settings. 
    • Navigate to Privacy, search, and services. 
    • Under Clear browsing data, click Choose what to clear. 
    • Select Cached images and files and click Clear now.
5

Update Your Browser

Outdated browsers can cause performance issues.
  • Ensure you’re using the latest version of Chrome, Edge, Firefox, or Safari.
  • If possible, try accessing Exam Insights from a different browser.
6

Disable Browser Extensions

Some extensions may interfere with Exam Insights.
  • Temporarily disable ad blockers or security extensions.
  • Try using Incognito/Private Mode to see if the issue persists.

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Still Experiencing Issues?

If you’ve tried these steps and are still facing performance problems, contact our team. Please include:
  • A brief description of the issue.
  • Your browser and device type.
  • Screenshots or error messages (if available).