If you’re having trouble making a payment or your transaction was declined, try the steps below to resolve common issues.
1

Check Your Payment Method

  • Ensure your credit/debit card is valid and has sufficient funds
  • If using a school purchase order, confirm it has been processed correctly.
  • Try using a different card or payment method.
2

Verify Your Card Details

  • Double-check your card number, expiration date, and CVC code.
  • Ensure your billing address matches the one linked to your card.
3

Contact Your Bank

Sometimes, payments are blocked by your bank for security reasons.
  • Check for any fraud protection alerts or temporary holds.
  • Call your bank to authorise the transaction and try again.
4

Try a Different Browser or Device

  • If the payment page isn’t loading, try switching browsers (Chrome, Edge, Firefox).
  • Disable any browser extensions that might interfere with Stripe.
5

Look for Payment Errors

  • Stripe (our payment provider) may decline payments due to security checks or insufficient funds.
  • Wait a few minutes and try processing the payment again.
6

Check for Duplicate Charges

  • If you see multiple charges, only one may be successful.
  • Refunds for duplicate transactions are processed within 5–10 business days.

​
Still Having Issues?

If your payment continues to fail, contact our team with the following details:
  • Your email address and account name
  • The payment method used (credit card, school invoice, etc.)
  • Any error messages displayed during checkout