> ## Documentation Index
> Fetch the complete documentation index at: https://help.exam-insights.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Understanding Our Refund Policy

At Exam Insights, we are committed to a transparent and fair refund process. If you believe you meet the eligibility criteria for a refund, please refer to our [Refund Policy](/policies/refund_policy) for full details on when refunds are available.

***

## When are Refunds Available?

### Eligibility for Refunds

* **Major Service Disruptions** - If a significant issue prevents access or functionality for more than 28 days after being reported.

* **Incorrect Purchase** - If you accidentally purchased the wrong plan and notify us within a reasonable timeframe before use.

* **Exceptional Circumstances** - In rare cases, such as duplicate purchases, refunds may be considered at our discretion.

### Refunds Are Not Available For

* **Change of Mind** - We do not offer refunds if you decide the platform is not for you.

* **Terms of Use Violations** - If an account is terminated due to a policy violation, no refunds will be issued.

* **Partially Used Plans** - Refunds are not provided for plans that have been used or partially accessed.

***

## How to Request a Refund

If your situation meets the criteria for a refund, follow these steps:

<Tip>
  If approved, your refund will be processed via the original payment method.
</Tip>

<Steps>
  <Step title="Send an Email from Your Registered Email Address">
    All refund requests must be sent from the email associated with your Exam Insights account.
  </Step>

  <Step title="Include Your Receipt Number">
    Please reference your receipt number from your purchase confirmation email.
  </Step>

  <Step title="Provide Details">
    Briefly explain your reason for requesting a refund, including any relevant screenshots or error messages if applicable.
  </Step>

  <Step title="Send Request">
    Send Your Request to [refunds@exam-insights.com](mailto:refunds@exam-insights.com).
  </Step>

  <Step title="Review Process">
    Our team will assess your request and respond within a reasonable timeframe. 
  </Step>
</Steps>