> ## Documentation Index
> Fetch the complete documentation index at: https://help.exam-insights.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Storage & Retention

> Where & How Your Data Is Stored

Your data is securely stored on Australian servers and protected using industry-standard encryption, backup, and access control practices. We retain personal information only for as long as it’s needed to support educational use.

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## How Your Data Is Protected

* **Encryption in Transit & at Rest** - All data is encrypted using TLS 1.2+ for communications and AES-256 for storage.
* **Controlled Access** - Access to personal and backup data is strictly limited to authorised personnel via role-based access controls.
* **Secure Infrastructure** - All data is stored in monitored, access-restricted environments with robust key management.

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## Backups & Data Integrity

* **Regular Backups** - Frequent, encrypted backups minimise the risk of data loss.
* **Immutable Storage** - Backups are stored in tamper-proof formats to ensure integrity.
* **Disaster Recovery** - Our systems are designed to recover data reliably in the event of failure or attack.

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## Data Retention & Deletion

* **Graduated Students** - Year 12 student accounts and associated data are automatically deleted at the end of each academic year.
* **User Requests** - Data can be permanently deleted upon request by contacting [data-protection@exam-insights.com](mailto:data-protection@exam-insights.com).
* **Service Termination** - All customer data is fully and irreversibly deleted within 30 days of termination.

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We regularly review our retention policies and comply with all relevant privacy regulations to ensure responsible, transparent data management.