> ## Documentation Index
> Fetch the complete documentation index at: https://help.exam-insights.com/llms.txt
> Use this file to discover all available pages before exploring further.

# School Setup FAQs

> Answers to common questions about school setup, managed service, Manage School, licences, and user access.

### Setup models

<AccordionGroup>
  <Accordion title="What is the difference between managed setup and Manage School?">
    With **Exam Insights-managed setup**, you send us a spreadsheet and we import users, grant licences, and handle later changes by email. Your school does not use Manage School.

    With **self-managed setup**, your school uses the Manage School portal to add users, grant and remove licences, and monitor usage yourself.

    You choose your model during purchase. See [Setting Up Your School](/school_setup/overview).
  </Accordion>

  <Accordion title="Can Exam Insights complete setup for us?">
    Yes. Send us a spreadsheet of email addresses and we will import all users and grant licences on your behalf. See [Exam Insights-Managed Setup](/school_setup/managed_setup).
  </Accordion>

  <Accordion title="We use managed setup — how do we add or remove users later?">
    Email [schools@exam-insights.com](mailto:schools@exam-insights.com) with the email addresses and the change you need. Managed schools do not have Manage School access.
  </Accordion>
</AccordionGroup>

***

### Manage School

<AccordionGroup>
  <Accordion title="Can we have multiple administrators?">
    Yes. Schools with Manage School access can appoint unlimited administrators. Any staff member you add as an administrator can access Manage School.
  </Accordion>

  <Accordion title="Can educators be administrators?">
    Yes. Educators can be granted administrator access in Manage School. This is common for heads of department who manage access for their subject areas.
  </Accordion>

  <Accordion title="Can we bulk upload users?">
    Yes — if your school uses Manage School. You can upload a spreadsheet directly in the portal. See [Adding Users in Manage School](/manage_school/adding_students_and_educators).

    If Exam Insights manages your setup, send your spreadsheet to [schools@exam-insights.com](mailto:schools@exam-insights.com).
  </Accordion>
</AccordionGroup>

***

### Licences

<AccordionGroup>
  <Accordion title="Do users receive an email when granted a licence?">
    No. Granting a licence does not send an email notification. Your school decides when and how to inform students and educators that they have access. See [Student & Educator Access](/school_setup/student_and_educator_access).
  </Accordion>

  <Accordion title="Can we remove licences?">
    Yes. Self-managed schools can remove licences in Manage School. Managed schools should email [schools@exam-insights.com](mailto:schools@exam-insights.com). When a licence is removed, it returns to your available pool and the user loses access to upgraded features.
  </Accordion>

  <Accordion title="Can we reuse licences?">
    Yes. When a licence is removed from a user, it becomes available to assign to another user. Licences can be reassigned throughout the academic year.
  </Accordion>

  <Accordion title="Can I grant licences later?">
    Yes. Self-managed schools can add users in Manage School at any time and grant licences when ready. Managed schools can ask us to delay granting licences when sending their spreadsheet, or request changes later by email.
  </Accordion>

  <Accordion title="How do educators receive their free licence?">
    Educators are included at no extra cost with student licences (within reason). For self-managed schools, add educators in Manage School and grant them a licence the same way you would for a student. For managed schools, include educators on your spreadsheet and we will grant access.
  </Accordion>
</AccordionGroup>

***

### Accounts & access

<AccordionGroup>
  <Accordion title="Can students already have accounts?">
    Yes. Many students and educators already have free Exam Insights accounts before your school purchases a licence. Existing accounts are recognised automatically.
  </Accordion>

  <Accordion title="What happens if someone already has an account?">
    If an email address already has an Exam Insights account, that account is linked to your school. The user keeps their existing account and simply signs in as usual. No duplicate account is created.
  </Accordion>

  <Accordion title="Can users change their subjects later?">
    Yes. Students and educators can update their subjects at any time in Account Settings. No administrator action is required.
  </Accordion>

  <Accordion title="Do I need to assign students to classes?">
    No. Students and educators choose their own subjects. You do not need to create classes, assign classes, or allocate subjects.
  </Accordion>
</AccordionGroup>

***

## Still have questions?

Contact our School Partnerships team at [schools@exam-insights.com](mailto:schools@exam-insights.com).

For purchasing and pricing questions, see [For Schools](/pricing/for_schools).